Spam Raider is a firewall that will be used to filter out spam and virus infected e-mails. This Firewall contains multiple filtering technologies that will be continuously updated through Customer Interaction, Blacklists, Real-time Blackhole Lists, Word Filters, Rule-Based Scoring Systems, as well as other many other resources.
When this service is activated you will receive a greeting message containing your username and password as well as the web link to access your Spam Quarantine and Preferences. All e-mail sent to your OneWest address will go through Spam Raider, but the service will not be activated until Spam Raider catches that first Spam Message sent to your address.
Spam Raider will also send you a Quarantine Summary Report. The first time you log into Spam Raider to view the Quarantine Inbox and Preferences you have the ability to set the frequency that you receive the Quarantine Summary Reports. We recommend daily, but this can be set to weekly or never as well. This will show you all the messages that have been quarantined and will allow you to add messages to your Whitelist, delete messages, or have messages delivered to your Mailbox.
Learn more about Spam Raider filtering technology. More Info |
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Frequently Asked Questions
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The following frequently asked questions go over some basic settings and explain how to manage your Spam Raider Quarantine Inbox and Preferences.
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Q. Does Spam Raider protect me against receiving email messages containing viruses?
A. Yes, the Spam Raider e-mail protection service filters your email for virus protection as well as junk mail. This service uses a known virus definition database and is updated hourly. We still highly recommend that you have Virus Protection software on your computer or computers.
E-mail that Spam Raider views as a potentially virus-infected message is rejected. This means they are not held in a quarantine area for review. These messages are rejected to help ensure our customers get the highest level of protection possible. It also helps us maintain stability of our network and equipment.
Spam Raider is set to automatically reject e-mail with the following types of attached files: .pif, .scr, and .vbs. Back to top
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Q. What does the Quarantine Summary look like?
A. This is the email that you will receive when spam email is quarantined. To Access or View your entire Quarantine Inbox or to Manage your Spam Raider Preferences you would want to follow the instructions for where it is listed to Click Here.
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Q. What is the Quarantine Inbox?
A. The Quarantine Inbox will show you all e-mails Spam Raider has blocked from accessing your inbox. This will contain the date the potential Spam e-mail was received by the Firewall as well as the address it was sent from and the Subject. You will also see these messages in the Quarantine Summary Report that is delivered to your inbox.
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Q. How do I Deliver, Whitelist ,or Delete messages from the Quarantine Inbox?
A. To Deliver, Whitelist, or Delete messages you can check the message or multiple messages and then select the Deliver, Whitelist, or Delete button. Adding E-mail Addresses to your Whitelist means that you always want e-mail from those addresses to be received in your inbox so that Spam Raider will not block or quarantine them. The only time Spam Raider will Block or Quarantine messages sent to you from addresses listed in your Whitelist would be if they contained a virus.
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Q. What does Classify as Spam and Classify as Not Spam do?
A. Classify as Spam and Classify as Not Spam will allow the filter to learn what you as a user consider to be Spam or Not as Spam. This will help Spam Raider to continue to learn what e-mails you would like to receive and what ones you do not like to receive so that it can prevent these e-mails from reaching you in the future.
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Q. How can I see the full e-mail message?
A. To see the full e-mail message click on who the message is from or the Subject of that specific message. If you have an Internet Security Program that contains a Pop-Up Blocker or use a browser that has one built in you may have problems bringing up the Window that contains the e-mail message.
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On the Preferences portion of the Spam Raider, you have the ability to customize and manage some specific settings within the Spam Raider. In order to change any of these options you will need to select the specific tab related to that option.
On any of the Options within the Preferences of Spam Raider you may see Question Mark Buttons in the upper left corner. If you have any questions about any options please select these Question Mark Buttons as they may explain what that exact option does in more detail.
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Q. How to I set Spam Raider to always allow or always block e-mail from a specific e-mail address or domain?
A. To allow E-mail Addresses or e-mail from a Specific Domain to always go through Spam Raider you would need to go to the preferences tab of Spam Raider and add that domain or address to the Allowed E-mail Addresses and Domains, this can also be done by selecting the green Whitelist button on the Quarantine Summary Report. To block E-mail Addresses or e-mail from a Specific Domain you would need to add that domain or address to the Blocked E-mail Addresses and Domains. For an example of what a specific e-mail address and domain is, a specific e-mail address would be user@OneWest.net and a specific domain would be OneWest.
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Q. How do I stop Spam Raider from Quarantining any e-mails?
A. Go to the Quarantine Settings of the Preferences tab. On here you will see Quarantine Enable/Disable. Below that you will see where it says Enable Quarantine and it will have a Yes or No option. Select No if you would like the Quarantine turned off and then select the Save Changes Button. Note that Spam Raider will continue to scan your messages for potential junk messages, and if it sees any it will tag them with QUAR in the subject line but they will be delivered to your inbox. Keep in mind that for the protection of our Network as well as our customers e-mails that contain viruses will always be blocked.
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Q. How can I change how often I receive the Quarantine Summary Reports and what e-mail address they are sent to?
A. To Change how often you receive the Quarantine Summary Reports, you have the option of receiving them daily, weekly, or never. You would need to select what option you would prefer beside where it says Notification Interval and then select the Save Changes Button. If Never is selected you will never receive a Quarantine Summary Report. To change the Notification E-mail Address, you would need to type in the address that you would like to receive the Quarantine Summary Reports at beside where it says Notification Address and then select
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Q. How do I turn Spam filtering completely off, or modify how Spam Raider scores messages sent to me as Spam?
A. To Turn the Spam Filtering Off, you would go to the Preferences tab of Spam Raider and then into the Spam Settings. The first option you will see here will be Spam Filter Enable/Disable, then below that you will see Enable Spam Filtering with a Yes and No option, you would want to select the No option and then select the Save Changes Button.
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Q. What does the Spam Scoring settings do and if I modify them how will that affect how Spam Raider handles e-mails sent to me?
A. It is recommended to use the System defaults for the Spam Scoring, but if you would like to modify these settings go to the Preferences of Spam Raider and then to the Spam Settings tab. Here you will see an option called Spam Scoring and if you mark No beside where it lists Use System Defaults it will allow you to customize what Spam Raider will do with an e-mail sent to you based on the Score it is given by Spam Raider. |
Here is an explanation of each Scoring option and exactly what it does. For the Tag Score, messages that Spam Raider gives a Score above the level this is set at will modify the subject line of the message to include [BULK] and the e-mail will be delivered to your inbox. Any e-mail that receives a Score below this level will be delivered to your inbox without any modification. For the Quarantine Score, messages that Spam Raider gives a Score above this level, but below the Block Score Level will be kept in the Spam Raider Quarantine Inbox and will show up in your Quarantine Summary Report. For the Block Score, messages that receive a score at this Level will be entirely blocked, you will not be able to see them in the Quarantine Inbox and they will not be delivered to your inbox.
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Q. How do I change the password that is used to access the Quarantine Inbox and Preferences?
A. On the Password tab of the Preferences in Spam Raider, you would need to enter the current password where it asks for Old Password. Then in the New Password type what you would like the New Password to be, and below that you will need to re-type the new password for confirmation. Then Select Save Password. If you do not remember what your old password is to access the Spam Raider Quarantine Inbox and Preferences please go to this link: http://spamraider.OneWest.net fill in the above username section with your e-mail address, and press "Create New Password". A new password will be mailed to you.
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