Someone cannot send me an email message - the sender is getting an error. What do I do?
The messages your friends or relatives are sending may be too large. Following are options that can be used to solve this problem.
1. Compress Files:
The most common software used to compress files is a program called "winzip." You may already have this program on your computer. If not you can download it here:
After installation, WINZIP will be located under: Start>Programs>WinZip
Macs use this program:
2. Sending Pictures with Windows XP?
Windows XP has a feature that will automatically send pictures smaller. Check out the following information here:
3. Don't Forward a Message - Copy and Paste Into a New Message
After forwarding email messages (like the joke of the day) several times, files can start to become large. Instead of forwarding the message, copy and paste the information into a fresh email. For example, you can highlight the text of the message, press "CTRL" and "C" to copy it, start a new message and press "CTRL" and "V" to paste it into the new email.
Your friends will appreciate not scrolling through all those addresses too!
4. Scanning Pictures at Lower Resolution
If you are sending pictures to be viewed on a computer screen, they do not need to be at a high resolution. Generally 72-100 dpi is good enough to be viewed on a computer monitor. This will make the file size smaller, possibly small enough to attach to an email. Check the instructions on your scanner or digital camera on how to do this. Most digital cameras have several resolutions to choose from.
5. Break Message Into Pieces
If you use Outlook Express to send and receive email, you can break a large email message into smaller pieces. The receiver's Outlook Express will put them all back together into a viewable format. To do this, the sender of the large email must change the following setting in Outlook Express:
Go to :Tools >Accounts, Mail, Properties, Advanced
Put a check in the box that says:
"Break apart large messages into parts if bigger than" you can leave it at the default or change it to 100kb.
6. Upload Files Using an FTP Program (or client)
Upload files to your personal web space or domain space using FTP, then send a link to the file via email.
For example, you could email the following link to your friend for them to view the jpg file entitled "Picture":
The recipient will then just need to click on the link, then go to "File">"Save As" and download it to their desktop.
Note: To use your personal web space, call us to activate it for you @
1-866-ONEWEST, or email us at firstname.lastname@example.org.
What is an FTP Client?
An FTP Client is software that is designed to transfer files back-and-forth between two computers over the Internet. It needs to be installed on your computer and can only be used with a live connection to the Internet.
The classic FTP Client look is a two-pane design. The pane on the left displays the files on your computer and the pane on the right displays the files on the remote computer (i.e., the files that reside on your personal web space).
File transfers are as easy as dragging-and-dropping files from one pane to the other. Or you can highlight a file and click one of the direction arrows located between the panes.
You can read more about ftp at this link,
or you can call us for help at 1-866-ONEWEST:
Once you get the hang of ftp-ing it is almost as easy as email and actually more secure.
** Mac Users can download Fetch for a 30-day free trial:
7. File Sharing
If you are on a network, you may be able to enable File Sharing. This makes a folder on your computer available to others on the internet. Basically you put files in it that you want to share with others, and they can access that folder from their computer.
*NOTE: OneWest.net will not be able to enable or support File Sharing - you will need a computer technician to configure this for you.